Shipping & Delivery
Worldwide Delivery · Full Transparency · Every Package Worth the Wait
Introduction: Every Step from Our Hands to Yours Matters
In the world of luxury e-commerce, the experience does not end at “Place Order.” The real moment happens when you open the package and touch that long-awaited piece for the first time. We believe that shipping and delivery is not just logistics. It is an extension of the luxury experience itself.
Our Promise: Complimentary worldwide shipping on all orders. Every package is fully insured, professionally packed, and fully trackable from dispatch to doorstep.
Shipping Options & Delivery Times
| Service | Delivery Time | Cost | Best For |
|---|---|---|---|
| Standard | 7–14 business days | Free | Everyday orders — reliable and cost-effective global delivery |
| Express | 3–5 business days | Free on orders over $500; otherwise calculated at checkout | When you need it sooner — expedited handling and priority customs clearance |
| Premium | 1–2 business days | Quoted at checkout | Time-sensitive gifts and last-minute event preparations |
Where We Ship
| Region | Standard | Express | Notes |
|---|---|---|---|
| North America | 7–10 days | 3–4 days | All US states, Canada, Mexico |
| Europe | 5–8 days | 2–3 days | EU, UK, Switzerland, Norway |
| Asia Pacific | 7–12 days | 3–5 days | Japan, Korea, Singapore, Australia, NZ |
| Middle East | 8–12 days | 4–5 days | UAE, Saudi Arabia, Qatar, Kuwait |
| Rest of World | 10–14 days | 5–7 days | Contact us for availability in your country |
Order Processing Timeline
- Order placed — Confirmation email sent immediately with order number
- Processing (1–2 business days) — Quality check, careful packaging, label generation
- Dispatch notification — Email with tracking number and estimated delivery date
- In transit — Real-time tracking updates via your order page and email
- Out for delivery — Final notification when your package is on the last-mile vehicle
- Delivered — Signature may be required for orders over a certain value
Packaging: Because First Impressions Last
Every item is wrapped in acid-free tissue, placed in a rigid branded box, and secured within a double-walled shipping carton. Leather goods receive additional corner protection. Silk items are stored flat with moisture-absorbing packets. We use discreet external packaging — no luxury branding visible on the outside of the shipping box — for your privacy and security.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number by email. You can also track your order at any time by logging into your account and visiting the Track Order page. Tracking updates include: order confirmed, processing, dispatched, in transit, out for delivery, and delivered. If tracking information has not updated for more than 7 days, please contact our support team.
Duties, Taxes, and Customs
Delivery Duty Paid (DDP): For most destinations, all applicable duties and taxes are included in the price you see at checkout. No surprise fees on delivery.
Delivery Duty Unpaid (DDU): For a small number of destinations, customs duties may be payable on delivery. If this applies to your order, it will be clearly noted at checkout before you complete your purchase.
Insurance
Every shipment is fully insured from the moment it leaves our facility until it is delivered to your address. In the rare event of loss or damage during transit, we will arrange a replacement or full refund at no cost to you.
Need Help?
If you have any questions about shipping, delivery times to your specific country, or the status of your order, our customer service team is available to assist. We are committed to making sure every package arrives safely, beautifully, and exactly when you expect it.